{ "name": "Recallvia No Show And Reminder Effect Benchmark", "title": "No Show And Reminder Effect Benchmark", "url": "https://recallvia.com/datasets/no-show-and-reminder-effect-benchmark/", "csv": "https://recallvia.com/datasets/no-show-and-reminder-effect-benchmark.csv", "markdown": "https://recallvia.com/datasets/no-show-and-reminder-effect-benchmark/index.md", "computed_at": "2026-10-18", "license": "https://recallvia.com/terms", "headline": "The median published figure in the No Show And Reminder Effect Benchmark is 12.89 percent across 4 sources' own pages (range 5 to 23 percent), read 11 October 2026.", "quotes": [ "The median published figure in the No Show And Reminder Effect Benchmark is 12.89 percent across 4 sources' own pages (range 5 to 23 percent), read 11 October 2026.", "4 of the 7 named sources read in full publish a figure; 3 publish none, read 11 October 2026.", "The median is unchanged since 26 September 2026 (was 12.89 percent across 4)." ], "citation": "\"Recallvia No Show And Reminder Effect Benchmark\", updated 2026-10-18, https://recallvia.com/datasets/no-show-and-reminder-effect-benchmark/.", "changed_since": { "since": "2026-09-26", "previous_median": 12.885000000000002, "delta": 0, "direction": "unchanged", "sentence": "The median is unchanged since 26 September 2026 (was 12.89 percent across 4)." }, "national": { "unit": "%", "n": 4, "median": 12.885000000000002, "min": 5, "max": 23, "p25": 5.65, "p75": 21.7925, "mean": 13.4425, "units": { "%": 4 }, "published_sources": 4, "named_sources": 10, "read_sources": 7, "not_published": 3, "published_share": 0.571 }, "by_axis": {}, "rows": [ { "source": "NHS England, reducing did not attends (DNAs) in outpatient services", "url": "https://www.england.nhs.uk/long-read/reducing-did-not-attends-dnas-in-outpatient-services/", "figure": "22, 7.6%", "value": 7.6, "unit": "%", "vat": null, "axis": {}, "retrieved_at": "2026-10-11", "quote": "Of the 103 million outpatient appointments booked in 2021/22, 7.6% ended in a ‘Did Not Attend’; this equates to an average of 650,000 monthly appointment slots.", "source_class": "primary-government", "text_sha256": "2b112e007c29a03a2b5509d7075398fdd33d2bc94fabed10cf4e6af45cb44cf2" }, { "source": "Kheirkhah et al. 2016, prevalence, predictors and economic consequences of no-shows (BMC Health Services Research)", "url": "https://pmc.ncbi.nlm.nih.gov/articles/PMC4714455/", "figure": "18.17 %", "value": 18.17, "unit": "%", "vat": null, "axis": {}, "retrieved_at": "2026-10-11", "quote": "Although the rates of no-show increased unexpectedly in 2005 (from 18.2 % in 2004 to 19.1 % in 2005), the average of no-show rates for 4 years before applying the reminder system was 18.17 % while the mean decreased to 16.96 % for 4 consecutive years after applying the reminder system.", "source_class": "primary-government", "text_sha256": "6dbefae7ed35041d1269f65d3db1374e797f7d38f1872d5e2d415377b6f03c96" }, { "source": "Dantas et al. 2018, no-shows in appointment scheduling: a systematic literature review (Health Policy)", "url": "https://pubmed.ncbi.nlm.nih.gov/29482948/", "figure": "23%", "value": 23, "unit": "%", "vat": null, "axis": {}, "retrieved_at": "2026-10-11", "quote": "The results indicate that the average no-show rate is of the order of 23%, being highest in the African continent (43.0%) and lowest in Oceania (13.2%).", "source_class": "primary-government", "text_sha256": "8959629beb2ede1cfb277d8d0b96b0851a9d974687d8811e9c1b4ca099f13fac" }, { "source": "Reducing missed appointments in general practice: the EQUIP programme, East London (BJGP)", "url": "https://bjgp.org/content/71/702/e31", "figure": "5%", "value": 5, "unit": "%", "vat": null, "axis": {}, "retrieved_at": "2026-10-11", "quote": "This study is based on data from >4 million GP appointments made over 5 years, in a multi-ethnic, urban area of deprivation, in which most practices had DNA rates above the national average (5%).", "source_class": "first-party-index", "text_sha256": "db858f31c24438ab3c7b54f1554eb771c1ce1002ca6404e5b038a7c787efddfe" } ], "not_published": [ { "source": "NHS England, 'tap the app' release on missed appointments", "url": "https://www.england.nhs.uk/2026/03/nhs-urges-tap-the-app-as-1-in-4-miss-appointments/", "retrieved_at": "2026-09-11", "reason": "read in full and no accepted figure on the page" }, { "source": "Gurol-Urganci et al., mobile phone messaging reminders for attendance at healthcare appointments (Cochrane review)", "url": "https://pmc.ncbi.nlm.nih.gov/articles/PMC6485985/", "retrieved_at": "2026-09-11", "reason": "every candidate on the page was refused" }, { "source": "Cochrane Database of Systematic Reviews, mobile phone messaging reminders", "url": "https://www.cochranelibrary.com/cdsr/doi/10.1002/14651858.CD007458.pub3/full", "retrieved_at": "2026-10-11", "reason": "every candidate on the page was refused" } ], "sources": [ { "url": "https://digital.nhs.uk/data-and-information/publications/statistical/appointments-in-general-practice", "label": "NHS England Digital, appointments in general practice (the monthly DNA series)", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://digital.nhs.uk/data-and-information/publications/statistical/hospital-outpatient-activity", "label": "NHS England Digital, hospital outpatient activity (the annual DNA rate)", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://digital.nhs.uk/data-and-information/publications/statistical/appointments-in-general-practice/appointments-in-general-practice-supporting-information", "label": "NHS England Digital, appointments in general practice", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.england.nhs.uk/2026/03/nhs-urges-tap-the-app-as-1-in-4-miss-appointments/", "label": "NHS England, 'tap the app' release on missed appointments", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.england.nhs.uk/long-read/reducing-did-not-attends-dnas-in-outpatient-services/", "label": "NHS England, reducing did not attends (DNAs) in outpatient services", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://pmc.ncbi.nlm.nih.gov/articles/PMC4714455/", "label": "Kheirkhah et al. 2016, prevalence, predictors and economic consequences of no-shows (BMC Health Services Research)", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://pmc.ncbi.nlm.nih.gov/articles/PMC6485985/", "label": "Gurol-Urganci et al., mobile phone messaging reminders for attendance at healthcare appointments (Cochrane review)", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://pubmed.ncbi.nlm.nih.gov/29482948/", "label": "Dantas et al. 2018, no-shows in appointment scheduling: a systematic literature review (Health Policy)", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://bjgp.org/content/71/702/e31", "label": "Reducing missed appointments in general practice: the EQUIP programme, East London (BJGP)", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.cochranelibrary.com/cdsr/doi/10.1002/14651858.CD007458.pub3/full", "label": "Cochrane Database of Systematic Reviews, mobile phone messaging reminders", "license": "the publisher's own terms; quoted for reporting and comment" } ], "methodology": "Every row is a verbatim sentence read from the named source's own page through our fetch service on the date shown, hash-pinned to the stored read (the sha of the page's visible text; the raw page is mirrored to R2). 4 of the 7 named sources that could be read published a usable figure; 3 published none and are recorded as not published, never filled in; 3 could not be read (blocked, dead or unreachable) and count nowhere. The headline figures (median, minimum, maximum, quartiles) are over ONE figure per source in % (a source's median where its page yielded several accepted sentences), so N counts sources, never sentences; 22 candidate sentence(s) were refused by a reviewer with the reason recorded. The fuller derivation this dataset is chartered to grow into (not yet what the figures above are; they are each source's own published figure as read): the missed-appointment rate per sector and country from each authority's own release, with its period, set beside the effect size measured in the systematic reviews of reminder interventions - so a practice can read what a reminder is worth per hundred appointments at its own no-show rate rather than at a vendor's claimed one; changed-since on each statistical release", "embed": "

12.89 percent

median published figure, No Show And Reminder Effect Benchmark, across 4 sources, read 11 October 2026

Source: Recallvia No Show And Reminder Effect Benchmark
" }